Effective date: 11 August 2026
1. Grounds for a refund
A refund is possible only when the Service is unavailable for reasons attributable to the Provider; only unused internal credits qualify.
2. How to submit a request
Email kristinarwebdev@gmail.com and provide information enabling the payment and connected-bot account to be identified.
3. Review and calculation
The Provider reviews the request and, if the grounds are confirmed, refunds RUB 6 for each unused internal credit. The refund cannot exceed the original RUB 600 payment.